Refund policy
30-day satisfaction guarantee
If you are not happy with your purchase, contact us within 30 days of delivery to request a return. Our satisfaction guarantee covers diffusers, including diffusers you have tried, and unopened fragrance oils. Opened fragrance oils are not eligible for returns under this guarantee.
How to request a return
Email info@freshairehome.com with your order number and the items you would like to return. Please contact us before shipping anything back so we can provide return instructions and the correct return address.
Return shipping and refunds
Fresh Aire Home covers return shipping for approved returns. Original shipping charges are nonrefundable.
After we receive and review your return, we will notify you about your refund. Approved refunds are issued to your original payment method for the amount paid for the returned products, after applicable discounts. Your bank or payment provider may need additional time to post the refund.
Damaged, incorrect or missing items
Email info@freshairehome.com with your order number and a description of the issue.
For damaged or incorrect items, clear photos are required so we can verify the issue before approving a replacement or refund. Please include:
- The item received, showing any damage or the incorrect product.
- The fragrance name, product label or diffuser model, as applicable.
- The shipping box and shipping label.
If an item is missing, tell us which item is missing and send photos of the items and packaging you received, including the shipping label and packing slip if one was included. We review missing-item claims against your order and available fulfillment records.
Please keep the items and packaging while we review your claim. We may request additional information to verify the issue before approving a resolution.
One-year manufacturer’s diffuser warranty
Fresh Aire Plug-In and Fresh Aire Car diffusers carry a one-year manufacturer’s warranty. To request help with a possible warranty issue, email info@freshairehome.com with your order number and a description or photo/video of the issue.
For an approved warranty claim, we will arrange a replacement at no cost. You do not need to return the old diffuser. Please contact us first so we can review the issue and confirm the replacement.